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Sign in with the Silver City Microsoft account to read and update the invoice workbook.
SC
Silver City
Laundry Count
Counting:
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This device is not registered
Remove a device that is no longer used, then register this one.
Who is counting?
Tap your name to start. Your name is saved against every count you make. Sign out when you finish.
Articles for this customer0 pieces
Enter the S.No and press OK first - the articles unlock once it is confirmed.
One-off items (not on the sheet)
Recent jobs on this tablet
Admin
Enter the admin PIN.
Customer articles (show / hide)
Archive a customer to take them out of the customer search (you can restore them any time). Pick a customer, then switch off anything that customer never uses. Users will not see hidden articles. To add an article that is not on their sheet yet, add the column in Excel first, then it appears here.
Correct an S.No already saved for this customer
Users cannot change an S.No once the count is saved. Enter the wrong number and the right one; every matching row on this customer's tab is changed.
Article names (what users see)
The Excel column code is on the left. Type the name users should see, for example S SHT = Single Sheet. Names apply to every customer. Start typing and pick an existing name when two codes mean the same thing - the app keeps one spelling per article. Archive tidies away a code you never use from this list (it does not change Excel or what users see).
One-off items list
Items users have added as one-offs (for example a boiler suit). Users pick from this list and from all named articles. Remove anything added by mistake.
Users who do counts
Add each person who does counts. They tap their name on the home screen, and their name is recorded on every count. No password is needed. Removing someone only takes them off the home screen - their past counts stay in the audit log.
Admins and PIN
Change my own PIN
Recent dockets
Reports
Turn the counts you already record into clear answers about your customers, your busy periods and your income.
Nothing extra to enterUses your existing workbook historyOffice only, behind the admin PIN
How to get Reports
8reports in one place
Yearsof history used from day one
1-2 minto build a report
0extra work for staff
What you get
Overview
The summary
See the whole picture for any period in one glance: 1, 2 or 5 years, all dates, or dates you choose.
- Pieces, dockets, estimated income and margin
- Compared with the previous period of the same length
- Download customer figures as a spreadsheet file
Why it matters You see straight away whether the business is growing, and by how much.
Staffing
Busy and quiet times
Plain-English advice on when to have full staff and when to plan holidays, built from when counts are actually entered.
- Busiest and quietest months, ranked against the average
- Busiest and quietest days of the week
- Month and day charts you can read at a glance
Why it matters Rotas, overtime and holidays follow the real workload instead of guesswork.
Customers
Who is growing, who is shrinking
Every customer compared with the previous period, with a clear warning when too much income depends on a few names.
- Growing and shrinking customers with the change in pieces and percent
- Largest customers by pieces and income
- Dependence risk: share of income held by the top 1, 5 and 10
- Customer view: look at one customer or compare up to four side by side
Why it matters Spot a customer drifting away early, and see where to spend your time winning new work.
Money
Income and margin by article
Enter a selling price, and optionally a cost, for each article once. Reports works out the rest.
- Top articles by pieces, by income and by margin
- Articles that are growing and declining
- Lines that use machine time and labour but earn little
Why it matters You learn which lines pay the bills, and which ones to reprice or drop.
Trends
Year on year, and price increases
The fairest growth figure, because it removes the seasons. It also checks what happened after each price rise.
- Last 12 months against the 12 months before, month by month
- Long-term trend year by year across the range you choose
- Volume in the 90 days before and after each price increase noted on a customer sheet
Why it matters You can tell real growth from a good summer, and see whether a price rise cost you work.
For the owner
The monthly summary
A one-page summary for the owner, ready to print each month.
- Pieces, dockets, income and margin against last month and the same month last year
- Top customers and top articles
- Notes on the busiest day and any customers who stopped sending work
Why it matters One page to read, file or hand to your accountant, without building anything.
How it works
1
Set prices once
Enter a selling price, and a cost if you wish, for your busiest articles. About 15 minutes.
2
Choose a period
Pick 1 year, 2 years, 5 years, all dates, or your own dates. Reports reads every customer sheet.
3
Read and act
Work down the page, print the monthly summary, or download the customer figures.
Your data stays in your OneDrive. Reports only reads the workbook you already have. It never changes it, and nothing is sent to anyone else.
How to get Reports
- Get in touch. Contact Everest Technology and say you would like Reports.
- Agree the plan. Reports is a subscription, with an optional care plan for ongoing support and updates.
- We switch it on. Usually the same day. There is nothing to install and the tablets pick it up by themselves.
- Add your prices and build your first report.
Ready when you areContact Everest Technology to switch on Reports.
Questions
Does Reports change my workbook?
No. It only reads the dates and counts already on each customer's sheet. The one thing it stores is your price list, kept with the app settings, not in the workbook.
Will it include counts from before the app?
Yes, as long as the date and counts are on the customer's sheet in the usual layout. That is why it is useful from the first day.
Who can see it?
Only someone who unlocks Admin with an admin PIN. Staff never see Reports.
How accurate is the income figure?
It is an estimate: pieces multiplied by the price you enter, excluding VAT. Customers with special rates will be approximate, so use it as a guide.
What if we stop the subscription?
The app carries on counting and printing as normal. Only Reports switches off, and it can be switched back on later.
Reports
Reports are for the office. Unlock Admin first with an admin PIN, then come back here.
Reports
Built from every dated count in the workbook, so it includes history from before this app. It reads all customer tabs, which takes a minute or two.
Choose a period to build the report.
Summary
Customer view
Look at one customer, or pick up to 4 to compare side by side. Uses the same period and price list.
Busy and quiet times
By month
By day of the week
Customers
Growth compares pieces with the previous period of the same length.
Largest customers
Year on year
The last 12 months against the 12 months before. This removes the seasonal swing, so it is the fairest growth measure.
Price increases
Volume in the 90 days before each price increase noted on customer tabs, against the 90 days after. Only increases with a full 90 days of counts either side are shown. Season and weather also move volume, so treat this as a guide.
Long-term trend
Year by year across the chosen range. Part years are compared per month so they are fair.
Articles: growing and declining
Each article compared with the previous period of the same length. Lines that are shrinking may be using machine time and labour that would earn more elsewhere - check the margin before deciding.
Articles
Monthly summary
A one-page summary for the owner. Pick a month, then print it.
Price list for income and margin
Income is worked out as pieces x price (excluding VAT) using one price per article. Enter the usual selling price, and optionally your cost per piece (wash, labour, linen wear) to see margin. Customers with special rates will be approximate.
Audit log
Audit log viewer
Know who counted what, and when. Every saved count is already being recorded. The viewer lets the office look back through it.
Recording has already startedBrowse by monthDownload as a spreadsheet
How to get the Audit log viewer
Records
Every count, on the record
Each saved count is logged with who counted it, the time, the customer, the S.No and the number of pieces.
- Choose any month and see every count in it
- Download the month as a spreadsheet file
- Entries cannot be edited from the app
Why it matters Settle a query in seconds: who counted this order, and when.
1
Resolve queries fast
Search back to the exact count when a customer questions an order.
2
Keep it accountable
Each user has their own name on every count they take.
3
Keep a copy
Download a month for the office, an audit or your accountant.
Nothing is lost while it is off. Counts are recorded from the first day, so everything saved so far appears the moment the viewer is switched on.
How to get it
- Get in touch. Contact Everest Technology and ask for the Audit log viewer.
- Agree the plan. It is part of the same subscription as Reports, with an optional care plan.
- We switch it on. Usually the same day, with nothing to install.
Ready when you areContact Everest Technology to switch on the Audit log viewer.
Every saved count: who, when, customer, S.No and pieces. Pick a month.
Backups
A copy of the workbook and the app settings is saved into a Backups folder next to the workbook (the last 14 are kept). Choose how often below, or press Back up now.
Runs the first time the app is used once a backup is due, so the tablet needs to be switched on and open. It does not run while nobody is using the app.
To restore the workbook: open OneDrive, go to the Backups folder, copy the backup you want back into the App folder and rename it to the live workbook name. Ask Everest Technology if you are unsure.
App version
The app checks for a newer version every few minutes and updates itself when nobody is in the middle of a count.
Connection
A green dot at the top means the app can reach the sheet; red means it cannot. Only admins see it. If the sheet or the internet is down, users carry on as normal: counts are kept safely on the tablet, dockets still print, and everything is sent when the sheet is back.
Needs checking
Counts that may need a look. For example, a count that could not be saved to the sheet at the time, or one the office had already entered by hand. Review each item, then press Done.
Sheets running low on rows
These customers have only a few free rows left. Add rows in the workbook before they run out so no count has to be held. The notice clears by itself once a count is saved and there are enough rows again.
Held counts
If the sheet cannot be reached when users press Save & Print, the app stores the count on the tablet and the docket still prints. Stored counts are sent to the sheet automatically every 5 minutes. You can also send them now, or download a list to key in by hand.
Workbook location
Change this at the start of each new month/file, then press Save. Example: /App/Invoices.xlsm
Printer
This tablet only.
Copies to print for each docket
Each copy is labelled and cut separately, with space for the customer to sign and the driver to initial. Copies apply to direct printing only.
Give the printer a fixed address in the router. The printer and the tablet must be on the same network. Direct printing needs the printer's secure certificate set up once (see the printer setup guide). Saved for every device at this site.
Low rows warning
The admin sees the warning when unlocking Admin. Staff never see it. Enter 0 to switch it off.
Docket message and terms
Leave a box empty to print nothing. The office copy shows who counted the order instead. Saved for every device at this site.
Your licence
Devices and networks
Each tablet or PC that opens the app uses one place. A device that has not been used for 30 days is released automatically. Remove a device here to free its place. The network address is the public IP address the device last connected from. "Different network" means it was not the same as the first device, for example mobile data, a home connection or another site. That is only a prompt to check, because addresses can change.
Terms of use
An administrator needs to accept these terms before the admin area can be used.
Help and how-to guide
A short guide to running the app. Press a heading to open it. Only the admin sees this page.
Nothing matches that. Try a shorter word.
How the app and the workbook work together
The workbook in OneDrive is the master record. Every customer has their own sheet in it. When a user saves a count, the app writes it straight into that customer's sheet and prints the docket.
- The app never adds customers, columns or rows to the workbook. You do that in the workbook as normal.
- Article names come from the workbook. The app only fills in the counts.
- The S.No is the serial number of the count. Each one is used once.
- If the connection drops, counts are kept safely on the tablet and sent when it is back.
Doing a count (what staff do)
- Pick your name (and type your PIN if you have one).
- Choose the customer.
- Enter the S.No and the counts for each article.
- Check the totals, then press Save and print.
- The docket prints and the counts go into the customer's sheet.
- Press Sign out when finished. The app also signs staff out after 5 minutes of no activity.
Reprinting a docket
- Open Admin, then Dockets. The last 7 days from every device are listed.
- Search by customer name or S.No. Press Show more for older ones.
- Press Reprint, then Print again.
Users also have a Recent tab, but that only shows jobs counted on that one tablet.
Docket message, terms and copies
- Admin, then Setup, then Docket message and terms: a short message and the terms print on the customer copy. Leave a box empty to print nothing. Press Save message and terms.
- The office copy shows who counted the order.
- Copies (customer, office, driver) are chosen in the Printer panel in Setup. They print separately and apply to direct printing only.
- Use Test print to check the printer is reachable.
When a customer's sheet is full
If a customer's sheet has no free rows, staff see a neutral note and the count is held, never lost. When you unlock Admin you get an alert.
- Add rows to that customer's sheet in the workbook.
- Open Admin, then Connection, and press Send in Held counts. You can do this from any device, including the PC.
Low rows warning. The app also warns you before a sheet fills up. After a count is saved, if that customer has 5 free rows or fewer left, you see a notice when you unlock Admin and a list under Connection. Add rows in the workbook and press Done. Change the number, or switch the warning off with 0, in Admin, then Setup, then Low rows warning. Staff never see it.
Users and PINs
- Admin, then Users: add or remove users (up to 5). Past counts stay in the workbook.
- Each user can have an optional 4-digit PIN. Use Set PIN, Change PIN or Clear PIN next to their name. A forgotten PIN is cleared and set again by you.
- Up to 2 admin PINs can be set. The admin area locks itself after 60 seconds without activity.
Devices and the licence
- Admin, then Licence shows the devices in use (up to 3, at one site). The one you are on is marked.
- Remove a device to free its place, for example when a tablet is replaced. A device not used for 30 days is released automatically.
- Download licence report gives a CSV of the devices.
- Device and network limits are a deterrent and a prompt to check, not a lock.
Backups
- Admin, then Backups: Back up now saves a dated copy of the workbook into the Backups folder in OneDrive.
- Automatic backups can be daily, weekly, monthly or off.
- To go back, open the Backups folder in OneDrive and restore the dated copy, with the tablets closed. Then reopen them.
- You can also download and restore the app settings from the same page.
Reports and the audit log
These are optional add-ons and show as locked until purchased. Contact Everest Technology to add them.
The tablet, updates and the printer
- The app address is count.silvercitylaundry.co.uk.
- The app updates itself when nobody is signed in. To check by hand: Admin, then Connection, then Check for updates now.
- In Fully Kiosk Browser: swipe in from the left edge (or tap 7 times) for settings. Goto start URL reloads the app. Leave cache mode on Default.
- The printer needs to be on the same network and keep a fixed address (set in the router). Each printing device needs the one-time printer approval.
- If the red Sign in again bar shows, press it and sign in with the Microsoft account. This is needed about once a day.
Quick fixes
| Docket does not print | Check the printer is on and on the network, then use Test print in Setup. As a back-up, switch the print method to the tablet's print dialog. |
| Red dot or Sign in again bar | The Microsoft sign-in has lapsed. Press Sign in again. |
| No free rows alert | Add rows to that customer's sheet, then send the held counts from Connection. |
| This device is not registered | Remove an unused device in Licence, then sign in again on the tablet. |
| User forgot their PIN | Users, then Clear PIN, then Set PIN. |
| New customer not showing | Make sure it has its own sheet in the workbook, then refresh the customers in Connection. |
| Wrong S.No used | Correct it in the workbook. The app does not overwrite an existing S.No. |
| Tablet not on the latest version | Connection, then Check for updates now, or Goto start URL in the kiosk browser. |
| Admin locked itself | It locks after 60 seconds idle. Enter the admin PIN again. |
Support
For help, changes or add-ons, contact Everest Technology.
Is this S.No correct?
Check it against the paper docket. Once saved, only an admin can change it.
Needs your attention
Add rows to these customers' sheets in the workbook so no count has to be held.
What to do:
- Open the workbook and add free rows for these customers. Insert them above the last entry row, inside the range the totals add up.
- Open Admin, then Connection, and press Send to the sheet now. This works from any device, including the PC.
Staff were not stopped: each docket printed as normal. The counts are safe until you send them.